Refund policy


Thank you for shopping at martivel services limited! We are dedicated to providing you with high-quality digital PDFS. If you are not completely satisfied with your purchase, we offer the following refund policy:


1. How to Request a Refund

  • To request a refund, please contact our customer support team at info@ martivel.com with your order number and a brief explanation of why you are requesting a refund. We will process your request as quickly as possible.
    Please note that you must submit your refund request within 30 days of your purchase to be eligible for a refund.


2. Exclusions

  • This refund policy applies only to digital products that have not been accessed or downloaded. If you have accessed or downloaded the product, the satisfaction guarantee will not apply.


3. Defective Content

  • If you receive a digital product that is defective or contains significant errors, please reach out to us within 30 days of your purchase for assistance. We may offer a replacement or correction for defective content.


4. Customer Support

If you have any questions or concerns regarding your purchase or our refund policy, please feel free to contact us:

Company: Forotos SJH Limited

Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Business No.:77699519

Email: info@martivel.com

Tel:+15642247067